We stand behind the quality of The Upright Bag. If you’re not satisfied, we’ll make it right.
Returns
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You may return your Upright Bag within 30 days of delivery
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Item must be unused, in original condition, and in original packaging
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Proof of purchase is required
Refunds
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Once your return is received and inspected, we’ll notify you of approval
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Approved refunds are issued to the original payment method
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Refund processing time: 5–10 business days
Non-Refundable Items
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Used, damaged, or altered items
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Items returned without original packaging
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Clearance or final-sale items (if applicable)
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived defective or damaged
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Original shipping fees are non-refundable
Damaged or Defective Items
If your Upright Bag arrives damaged or defective, contact us within 48 hours of delivery with photos, and we’ll replace it or refund you at no cost.
📩 Contact: info@theuprightbag.com
